We are looking for Support Engineers with 1+ year experience.
At authLab, we make super awesome WordPress plugins. Currently, more than 100 thousand websites are powered by our products. We are expanding our product portfolio and we always improve our existing product features and provide VIP support for our customers.
To provide awesome support for our fast-growing customer base, we are going to add one support engineer to our team!
- Providing support via our support tickets/forums/Live Chat
- Troubleshooting, investigating, and creating detailed bug reports
- Taking ownership of technical issues and resolve it ASAP
- Working with the Engineering team for more advanced issues
- Providing pre-sales support
- Resolving customer complaints
- Excellent English and IT knowledge will get the most priority
- Knowledge in WordPress or PHP would be a plus point
- Excellent Communication Skill
- Have to be a team player
- Salary: 20,000 to 30,000 BDT
- Regular Increment
- Currently remote (Due to Covid-19)
- When the situation improves, at the physical office (AuthLab, Sylhet, Bangladesh)
- Profit Bonus
- Festival Bonus: 2 (Yearly)
- Work with an awesome, dynamic team and amazing products
- Learning opportunity
- Yearly/Bi-Yearly Office tours
- Unlimited Tea/Coffee, Breakfast, Lunch, Dinner (If you want to)