Technical Support Engineer – January 2022

  • Full Time
  • Sylhet, Bangladesh
  • No. of Vacancies: 3
  • 0-2 Years

Deadline: 19th January, 11:59 PM

 

 

We are looking for Support Engineers

At authLab, we make super awesome WordPress plugins. Currently, more than 300,000+ websites are powered by our products. We are expanding our product portfolio and we always improve our existing product features and provide VIP support for our customers.

To provide awesome support for our fast-growing customer base, we are going to add more support engineers to our team!

Job Responsibility:

  • Providing support via our support tickets/forums/Live Chat
  • Troubleshooting, investigating, and creating detailed bug reports
  • Taking ownership of technical issues and resolving them ASAP
  • Working with the Engineering team for more advanced issues
  • Providing pre-sales support
  • Resolving customer complaints

Requirements:

  • Excellent English and IT knowledge will get the most priority
  • Basic knowledge of WordPress is required
  • Prior programming experience (Javascript, PHP) would be a plus point
  • Ability to diagnose and troubleshoot technical issues
  • Excellent Communication Skill
  • Have to be a team player

Salary:

  • Starts from 25,000 BDT
  • Regular Increment

Job Location:

  • At the physical office (AuthLab, Sylhet, Bangladesh)

Benefits:

  • Profit Bonus (usually 6 digits)
  • Festival Bonus: 2 (Yearly)
  • 2-days Weekend
  • Work with an awesome, dynamic team and amazing products
  • Learning opportunity
  • Yearly/Bi-Yearly Office tours
  • Unlimited Tea/Coffee, Lunch, Dinner (If you want to)
  • Visit our Facebook page to learn more about us.