AuthLab is Hiring Technical Support Engineer

  • Full Time
  • Sylhet
  • No. of Vacancies: 5

We are looking for Support Engineers

Are you ready to join AuthLab, where we create fantastic WordPress plugins? Our products power over 700,000+ websites, and we’re growing fast. As we expand our product range and enhance existing features, providing VIP support remains our priority.

Join us in offering top-notch assistance to our growing customer base!

Job Responsibility:

  • Respond promptly and courteously to customer inquiries via support tickets, forums, and Live Chat.
  • Demonstrate expertise in WordPress, covering plugins, themes, and troubleshooting.
  • Use HTML, CSS, JavaScript, and PHP skills to troubleshoot and debug issues.
  • Communicate effectively in written and spoken English.
  • Utilize Browser Developer Tools proficiently for troubleshooting CSS, JS, and network issues.
  • Collaborate with the Engineering team to tackle advanced issues.
  • Advocate for customers, contributing to ongoing product improvements.
  • Guide customers through troubleshooting steps, exceeding standard assistance.
  • Maintain a professional and empathetic demeanor in all customer interactions.

Requirements:

  • Provide clear and detailed technical guidance promptly and courteously.
  • Demonstrate advanced proficiency in CSS with confidence in handling any related task.
  • Exhibit proficiency in JavaScript and jQuery for troubleshooting purposes.
  • Possess intermediate-level proficiency in PHP.
  • Good knowledge and understanding of HTTP status codes.
  • Familiarity with email provider services such as Amazon SES, SendInBlue, etc is a plus.
  • Comfortably navigate Browser Developer Tools for troubleshooting.
  • Expertise in pinpointing and resolving issues within the WordPress environment.
  • Ability to diagnose problems and provide effective solutions for customers.
  • Strong written English skills with excellent communication abilities.

Open Positions: 5+
Nature of Job: Full-time
Salary: 30,000 to 40,000 BDT (Based on experience)
Deadline: January 15, 2024
Location: AuthLab, Sylhet, Bangladesh (Physical Office)

Benefits:

  • Yearly festival bonuses (2), casual leave encashment, and profit bonuses (usually 6 digits) as per company policy.
  • 2-days Weekend
  • Training materials for skill enhancement.
  • Annual salary increments based on performance.
  • Office events like potlucks, parties, team buffets, and pleasure tours.
  • Fun and relaxed working environment.
  • Unlimited Tea/Coffee, Lunch, Dinner (If you want to)
  • Visit our Facebook page to learn more about us.