AuthLab is Hiring Technical Support Engineer
We are looking for Support Engineers
Are you ready to join AuthLab, where we create fantastic WordPress plugins? Our products power over 700,000+ websites, and we’re growing fast. As we expand our product range and enhance existing features, providing VIP support remains our priority.
Join us in offering top-notch assistance to our growing customer base!
Job Responsibility:
- Respond promptly and courteously to customer inquiries via support tickets, forums, and Live Chat.
- Demonstrate expertise in WordPress, covering plugins, themes, and troubleshooting.
- Use HTML, CSS, JavaScript, and PHP skills to troubleshoot and debug issues.
- Communicate effectively in written and spoken English.
- Utilize Browser Developer Tools proficiently for troubleshooting CSS, JS, and network issues.
- Collaborate with the Engineering team to tackle advanced issues.
- Advocate for customers, contributing to ongoing product improvements.
- Guide customers through troubleshooting steps, exceeding standard assistance.
- Maintain a professional and empathetic demeanor in all customer interactions.
Requirements:
- Provide clear and detailed technical guidance promptly and courteously.
- Demonstrate advanced proficiency in CSS with confidence in handling any related task.
- Exhibit proficiency in JavaScript and jQuery for troubleshooting purposes.
- Possess intermediate-level proficiency in PHP.
- Good knowledge and understanding of HTTP status codes.
- Familiarity with email provider services such as Amazon SES, SendInBlue, etc is a plus.
- Comfortably navigate Browser Developer Tools for troubleshooting.
- Expertise in pinpointing and resolving issues within the WordPress environment.
- Ability to diagnose problems and provide effective solutions for customers.
- Strong written English skills with excellent communication abilities.
Open Positions: 5+
Nature of Job: Full-time
Salary: 30,000 to 40,000 BDT (Based on experience)
Deadline: January 15, 2024
Location: AuthLab, Sylhet, Bangladesh (Physical Office)
Benefits:
- Yearly festival bonuses (2), casual leave encashment, and profit bonuses (usually 6 digits) as per company policy.
- 2-days Weekend
- Training materials for skill enhancement.
- Annual salary increments based on performance.
- Office events like potlucks, parties, team buffets, and pleasure tours.
- Fun and relaxed working environment.
- Unlimited Tea/Coffee, Lunch, Dinner (If you want to)
- Visit our Facebook page to learn more about us.